fanta Platform Privacy Notice
This page describes what we collect when you use fanta and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, or place bets on our platform, we collect personal information — your name, email, phone number, and payment details. We use this information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations.
We do not sell your data to third parties. We share information only with payment processors like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to complete your transactions, and with legal authorities when required by law. Our servers may sit outside your jurisdiction, but we apply the same data-protection standards across all locations.
This notice explains what we collect, how we use it, your rights, and how to contact us if you have questions about your data on fanta.
What we collect on fanta
We collect information in two ways: directly from you and automatically as you use our platform. When you register an account on fanta, we ask for your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and prevent fraud. We also collect payment information — your bank account number, e-wallet identifier, or card details — to process deposits and withdrawals.
As you use fanta, we automatically collect technical data. This includes your IP address, device type, operating system, browser type, and the pages you visit. We collect this data to improve our platform, diagnose technical issues, and detect suspicious activity. We also log your login times, bet history, and account balance changes. This helps us provide you with accurate account statements and settle disputes.
We use cookies and similar tracking technologies on fanta. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). You can disable cookies in your browser settings, but some features of fanta may not work properly without them.
- Personal data
- Name, date of birth, email, phone, address — used for identity verification and account management.
- Payment data
- Bank account, e-wallet ID, card details — processed by payment gateways, not stored on our servers.
- Technical data
- IP address, device type, browser, login times — used to improve platform security and performance.
- Cookies
- Session and persistent cookies — help us remember your preferences and keep you logged in.
How we use your data on fanta
We use your personal data to operate fanta and provide our services. We verify your identity to comply with anti-fraud and anti-money-laundering laws. We process your deposits and withdrawals through payment gateways operated by DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We maintain your account balance, settle your bets, and send you account statements.
We also use your data to communicate with you. We send you account notifications, deposit confirmations, withdrawal updates, and support responses. We may send you promotional emails about new games or features on fanta, but only if you have opted in. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or updating your account preferences.
We use technical data to improve fanta. We analyze how you use our platform to identify bugs, optimize performance, and develop new features. We also use this data to detect and prevent fraud, money laundering, and other illegal activity. If we detect suspicious activity on your account, we may freeze your account temporarily and ask you to verify your identity.
Third parties and data sharing on fanta
We share your data with third parties only when necessary to provide our services or comply with the law. Our payment processors — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment — receive your payment information to process deposits and withdrawals. These processors have their own privacy policies, and we encourage you to review them.
We may share your data with legal authorities, regulators, and law-enforcement agencies if required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. We do not sell your data to advertisers, data brokers, or other commercial entities. We do not use your data for marketing purposes beyond our own promotional emails, which you can opt out of at any time.
Our servers are hosted by third-party cloud providers. These providers may process your data on our behalf, but they are contractually obligated to keep your data confidential and use it only to provide hosting services. Our servers may be located outside Indonesia, but we apply the same data-protection standards regardless of location.
We at fanta do not sell your data. We share information only with payment processors and legal authorities when required by law.
Your rights and data retention on fanta
You have the right to access, correct, and delete your personal data on fanta. You can log into your account and update your name, email, phone number, and address at any time. If you want to download a copy of all your data, contact our support team and we will provide it in a standard format within 30 days.
You have the right to request deletion of your account and all associated data. If you request account deletion, we will remove your personal information from our active systems within 30 days. However, we may retain some data for legal and compliance purposes — for example, transaction records required by anti-money-laundering regulations. We will retain this data only as long as required by law.
We retain your data for as long as your account is active. If your account is inactive for two years, we may delete your data, but we will notify you before doing so. If you close your account, we will delete your personal data within 30 days, except where we are required by law to retain it. We retain transaction records for at least five years to comply with financial regulations.
Security and contact on fanta
We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Your payment information is processed through secure payment gateways and is never stored on our servers. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.
If you have questions about your privacy on fanta, contact our support team. You can reach us via live chat on our website, email, or phone. We respond in English and Indonesian. If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with the relevant data-protection authority in your jurisdiction.
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on fanta. Your continued use of our platform after we post changes constitutes your acceptance of the updated notice. We encourage you to review this notice regularly to stay informed about how we protect your data.